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Job Responsibilities : Customer Care Associate, Sr

Salary : $14 per hour

Company : Southern Company

Location : Remote US

Educational requirements : High School

Customer Care Associate, Sr


Customer Care Associate

Location: Various locations throughout Alabama, with the option to telework.

Summary of Duties Primary job responsibilities will include assisting customers with inbound emergency, service order, payment arrangement and account inquiry calls; promoting and selling products and services; as well as calculating and making bill adjustments.

Responsibilities and Duties

  • Provide exceptional and professional customer service to customers while receiving inbound calls
  • Effectively handle customer request, inquiries, and complaints
  • Utilize tools and resources to achieve first call resolution
  • Process service orders and payment arrangements
  • De-escalate situations involving dissatisfied customer, offering patient assistance
  • Document all necessary call information according to quality assurance guidelines
  • Promote and sell varies products and services
  • Educate customers on energy efficiency tips
  • Meet Incoming Call Availability and Schedule Adherence goals
  • Work occasional Call-out duty during unexpected spikes in call volume or power outages

Education and Experience

  • High school diploma or equivalent
  • A minimum of 3 years of experience in a call center OR a minimum of 5 years working in a customer service environment preferred.
  • Product Sales and/or Marketing experience is a plus

Additional Requirements

  • Must pass the CSR Assessment
  • Must reside within one-hour drive time of Montgomery, AL or Birmingham, AL.
  • If you do not live within a one-hour drive time, teleworking is required
  • For teleworking, have the appropriate technology to telework (high-speed internet, personal computer, phone land line, etc.)
  • Available to work rotating shifts and standby on-call duty
  • Ability to work in a team environment
  • Exhibits Our Values: Safety First, Unquestionable Trust, Superior Performance, Total Commitment

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