Asurion work from home Bilingual – English/French Service Advisor 2021

Job Responsibilities : Bilingual (English/French) Service Advisor – Work at Home

Salary : $14.25 an hour

Company : Asurion

Location : Remote Us

Educational requirements : High School

The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering and procurement, as well as other compliance over-site tasks. Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.

  • To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
  • You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
  • You will be expected to resolve service delays that have exceeded standard time frames.
  • Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Other requirements:
  • High school diploma or GED
  • Strong verbal and written communication skills
  • Available to work Monday – Friday 10:00 AM – 7:00 PM
  • Able to attend each class of the 3-month training period (Monday-Friday 9:00 AM – 6:00 PM)
  • 1+ years of customer service experience

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