Assistant Job Description – (Training) 2021 Apply Now

Position Purpose:
 The Assistant – Training is required to remain in their role through the duration of the ramp and may transition to another project-related role only after the last ramp new-hire class and all appropriate follow-up training administrative reporting is complete as determined by the client contract.
Job Requirements:

• Demonstrate Knowledge of the Business and Applicable Operational Platforms
• Apply knowledge of curriculum topic objectives
• Demonstrate ability to coach and apply critical thinking skills
• Responsible for training adherence to curriculum, attendance to client sponsored training meetings, coordination of training related tasks, and training tracking for all client training procedures and reporting. Ensure trainers are focused solely on the delivery of training (delivery, co-training, observing, training preparation, and training coaching)
• Provide support related to training, scheduling training events
• Accountable for ensuring trainers are completing all required tracking (Performance Tracker, Learning Facilitation Tracker, Comprehensive Tracker, and Post Training Survey Tracker)
• Is the primary site-level training contact between Vendor and client

Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline or equivalent combination of education and experience

• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
• A minimum 3-5 years instructing in an adult learning environment preferably in a call center, customer service or related industry