Arise Work from Home (Care Connect Call Center WORK FROM HOME)

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

The Representative will use the appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible. This level of representative will handle routine inquiries which will have a well-defined protocol as well as some more complex inquiries.

ESSENTIAL RESPONSIBILITIES:

• Answers calls in a manner that falls within the service level agreements (SLA) established for the department.
• Ability to utilize software programs and electronic tools to resolve customer inquiries.
• Provide exceptional customer service to all clients.

QUALIFICATIONS:

Minimum

• Six months of previous call center experience

Preferred

• Two years of previous call center experience
• Additional customer service experience

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.