Apple Jobs in Home (Partner Relations Advisor) 2021

You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix issues, but also provide an incredible customer experience. Since the launch of the App Store, our Advisors have helped developers revolutionize the industries of business, healthcare, education, entertainment, and so much more.

Key Qualifications Verbal and written fluency in Portuguese and English Minimum of 12 months as a Tier 1 Partner Relations Portuguese Language Advisor is required Tier 2 Partner Relations – Portuguese Language Advisor preferred Experience supporting customers via phone, e-mail, chat, and/or in person Passion for customer service and ownership of the customer experience including comprehensive issue resolution Able to effectively tailor communication and style to differing audiences Able to self manage and work independently in a fast-paced, constantly changing environment Thrives on a team where expertise is shared and feedback is welcomed Effective time management including ability to multi-task, organize and prioritize Able to research and grasp information across multiple tools while talking with customers Description We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As our customers’ point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward.

We’ll train you to be the best. As a Partner Relations Advisor, you’ll provide developer program support to some of the world’s most exciting companies. When developers have questions or issues related to our programs and products, you’ll respond to their requests and provide extraordinary customer service. We’ll count on you to identify when to contact other Apple support and escalation teams.

You’ll use your business knowledge and analytical skills to make certain that the content of Advisor tools and developer services web pages are up to date and to diagnose and report the source of repeat issues. In short, you’ll be the face of developers’ experience with Apple. Education & Experience Additional Requirements Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m.