Anthem Careers as a Customer Care Representative

Customer Care Representative

As a Customer Care Representative you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide

Here’s what a typical day may look like:

• From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
• You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
• You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here’s what Anthem offers:

• A career path with opportunity for growth

Qualifications

Required:

• High school diploma and 1 year of experience in customer service.
• Or any combination of education and experience, which would provide an equivalent background.
• Ability to work from home with internet access and a quiet and private work space

Preferred:

• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer