American Express Work at Home | Virtual Platinum Customer Care Professional 2021

Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees, and to the values on which American Express was built: integrity, quality, respect, and community.

Role & Responsibilities:

• Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
• Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales

Minimum Requirements:

• Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
• Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Passion for consultative sales, recommending products or solutions tailored to each customer

Additional Requirements:

• Residence in one of 49 states where we currently hire (excluding Alaska)
• Flexibility to work in a 24/7 environment (may include night and weekend shifts)
• High school diploma or equivalent required; bachelor’s degree preferred; education benefits available

Additional Details:

• This is a virtual, work from home position. If you live within 35 miles of one of our service centers (Phoenix, AZ or Sunrise, FL), please review our Careers site for positions located at one of these centers. Current American Express employees are not eligible to move from an onsite position to a Home Based position at this time