American Express virtual Customer Service Jobs 2021

Role & Responsibilities:

• Meaningful, rewarding work performed with integrity
• Here’s just some of what you’ll do in this role:
• Deliver world-class customer service, while responding to Customer inquiries via chat concerning debit accounts in fast pace and structured environment.
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of address and travel notification

• 6 months to 2 years of pure live chat background in financial services / customer service, current experience required
• Typing speed of at least 30 WPM with 90% accuracy
• Multitasking: Ability to Toggle Between Screens/Tools
• Bachelor’s degree, associate’s degree, college undergrads may apply