American Express Careers & Employment

Job Responsibilities : Bilingual Corporate Travel Counselor (Japanese/English; Sabre GDS)

Salary : $40000 per year

Company : American Express Global Business Travel

Location : Remote US


Our team members:

  • Bring strong knowledge of international fare construction and airline routing principles including tax rates
  • Possess exceptional communication skills with the ability to effectively and clearly articulate with travelers
  • Act with integrity and confidentiality and protect sensitive information
  • Always operate with a sense of urgency and interest
  • Are highly productive in a self-directed work environment
  • Work well under pressure and effectively multi-task
  • Core hours of operation for this team: 9a-8p EST


  • Passion for delighting customers by delivering premium level, consistent customer service
  • Professional communication – both written and verbal; ability to communicate with confidence, establish relationship trust, and create a credible impression
  • effective listening skills with ability to anticipate customer needs, quickly evaluate issues, determine route cause and solution, check for shared understanding and address misunderstandings promptly
  • Attention to detail – ability to act with integrity, deal sensitively with personal and confidentiality traveler information


  • Respond positively to customers by making reservations for business travelers accurately and efficiently
  • Complete any service requests and sell related products such as car, air, hotel
  • Make the customer aware of their company travel policy, and communicate this to ensure adherence
  • Ensure customer traveler profiles and details are accurate
  • Provide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation
  • Develop a solid understanding of the corporate travel industry, and the key drivers for our customers


  • Minimum of 2+ years international Corporate experience
  • 2+ years of Sabre red GDS system experience
  • Designated home office or space required
  • Fluency in Japanese/English a must
  • SBP, QE knowledge a plus
  • Core Hours 9A-8P EST


United States – New Jersey – Virtual Location

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