Job Responsibilities : Work From Home 100% Virtual – Customer Service Associate (Permanent Positions)
Salary : $15 per hour
Company : Amazon Support Services Costa Rica SRL
Location : Remote US
Educational requirements : High School
- Located at Costa Rica.
- Over 18+ years old with national ID or permanent resident ID (DIMEX).
- Minimum qualification is High School Diploma (fifth grade Bachelor’s degree).
- Spoken and Written Spanish/English Language Proficiency.
- Have (or be able to obtain) High Speed Internet (10 MGB download / 2MBG upload or better).
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- The ideal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
- Excellent English communication skills (written, comprehension and verbal).
- Ability to communicate clearly and assertively with clients, both internal and external.
- Excellent information documentation skills.
- Good comprehension skills – ability to clearly understand and address customer issues appropriately.
- Ability to write answers correctly, concisely and accurately.
Customer Focused Skills:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
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