Amazon Work from Home Jobs Customer Care Urgently Hiring 2021

Job description:

• It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
• The ideal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Communication skills:

• Excellent English communication skills (written, comprehension and verbal).
• Ability to communicate clearly and assertively with clients, both internal and external.
• Excellent information documentation skills.
• Good comprehension skills – ability to clearly understand and address customer issues appropriately.
• Ability to write answers correctly, concisely and accurately.

Customer Focused Skills:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined