Job Responsibilities: Delivery Station Liaison – Part-Time (20-29 Hours) – DDE9 – Denver, CO, USA
Company: Amazon.com Services LLC
Location: Denver, CO 80221
Educational requirements: High School
Basic Qualifications
- High School or equivalent diploma
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, window navigation, and instant messenger tools
Preferred Qualifications
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience working on a merchandising/brand ambassador team
- Demonstrates integrity and has a track record of earning trust
The address for this role, is: 875 West 64th Avenue, Denver, CO
The schedule for this role, subject to change based on business need, will be: Thursday-Saturday, 10:30 AM-7:30 PM
This is a Part-Time (20-29 hours per week) position. The average amount of scheduled hours generally consists of 20-29 hours per week, with the expectation to work additional hours in a week if there is a customer need.
This position starts at $18.25. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. For more information regarding Amazon benefits, please visit https://www.amazon.jobs/en/benefits.
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
As a Delivery Station Liaison, you will be responsible for:
- Communicating with customers directly in person by phone and by email
- Empathizing with and prioritizing customer needs
- Upholding company values in working with every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently compose a grammatically correct, concise, and accurate written response to customers
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible, part-time schedule (20-29+ hours per week)
- Working from inside an Amazon Logistics (AMZL) delivery station
- Performing the following tasks:
- Carry, lift, push and pull up to 49 pounds
- Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
- Work in an environment where the noise level varies (personal protective equipment provided)
- Work in an environment where the temperature may vary
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