Amazon Jobs Work from Home after High School | Games Specialist (Remote ) | New Private Job Vacancy

Basic Qualifications:

• Gaming background (please make sure to specify in resume).
• Located at Costa Rica
• Over 18+ years old with National ID or permanent resident ID (DIMEX).
• Minimum qualification is High School Diploma (fifth grade Bachelor’s degree).
• Spoken and Written Spanish/ English Language proficiency.

Technical Requirements:

• In order to work from home it is necessary to have an internet connection speed of 10mb for download and 2mb for upload (wired connection not Wifi).

Preferred Qualifications:

• Portuguese profiency.
• Hardcore Gamer.
• Extensive MMORPG experience.
• Multi-platform gaming experience.
• Experience moderating community forums.

Working Hours:

• Flexible working schedule.
• Ability to work overtime as required by business – as much as x hours a week, most often ocurring in the weeks surrounding the holiday season.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Maintain regular and reliable attendance, including the daily schedule assigned.

Are you passionate about Gaming?

Amazon is all-in on games, and our mission is to be the most customer-obsessed company in the gaming industry.

The D2AS Games Specialist raises the bar when it comes to providing exceptional support to our customers. Games Specialists will obsess over solving a customer’s issue through any channel and feel comfortable dealing with undocumented and technically-detailed customer problems. Games Specialists must be passionate about gaming culture and have extensive experience playing games (This is a L33t team, no n00bs allowed for you to show that you MUST have your gaming XP in your CV).

Responsibilities.

• Contact support for a wide range of gaming use cases through phone, chat, email and other channels (general information, account troubleshooting, in-game support, game trust and safety issues).
• Moderation of game forums on both first- and third-party platforms.
• Identification of recurring issues and contact drivers during alpha, beta and GA phases.
• Escalation of critical on-going issues and player trust and safety concerns.

Knowledge and Skills Required (please specify in resume).

• Proven gaming experience, with an extensive background in MMORPGs and other online gaming genres across multiple gaming platforms.
• Proven knowledge of the gaming culture (you should know what GGWP means and know what is considered appropriate behavior when engaging with the online gaming community).
• An in-depth knowledge of gaming hardware, platforms, and networking technologies is required.
• A familiarity with multiple gaming platforms is preferred.
• An ability to understand complex technical information in order to properly troubleshoot customer issues is critical.
• A history of excellent customer service skills is required, including outstanding interpersonal skills and conflict resolution skills.
• Writing skills are a must, and bonus points if you can write well in multiple languages.

What Else You Need to Know.

• Schedule flexibility, this role is remote, and you may be required to work flexible hours to support a 24×7 operation.
• You may have to work overtime as required by the business.
• You should be a natural problem solver, who is action-oriented and self-disciplined and can prioritize your time appropriately.

This is a virtual position only for candidates living in Costa Rica, the location is from home.
Please review the Do’s and Don’t s of the position in this video: http://bit.ly/2M73QYp