Amazon Jobs from Home – IT Services Support Associate 2021

Job Responsibilities : IT Services Support Associate

Salary : $38000 per year

Company : Services LLC

Location : Arlington, VA US

Basic qualifications

  • Associate in Computer Science or related field or experience equivalent.
  • Experience in Windows, Mac OS environments’

Responsibilities include:

  • Provide basic technical support to Virtual Amazon employees worldwide.
  • Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
  • Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
  • Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.

Preferred Qualifications

  • Bachelor’s degree in Computer science or IT related field.
  • Experience with AV Conferencing Systems
  • Experience with networking hardware including switches/routers/firewalls
  • Linux OS Experience

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