Amazon Jobs from Home – IT Services Support Associate 2021

• Associate in Computer Science or related field or experience equivalent.
• Experience in Windows, Mac OS environments’

Responsibilities include:

• Provide basic technical support to Virtual Amazon employees worldwide.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
• Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.

Preferred Qualifications

• Bachelor’s degree in Computer science or IT related field.
• Experience with AV Conferencing Systems
• Experience with networking hardware including switches/routers/firewalls
• Linux OS Experience