Required Skills

• Provide timely and courteous responses to incoming phone calls
• Determine customer needs by asking effective qualifying questions; offer the appropriate options that match their needs
• Provide excellent customer service while making each call as efficient as possible

Supervisory Responsibility

• Provide timely and courteous responses to incoming phone calls
• Determine customer needs by asking effective qualifying questions; offer the appropriate options that match their needs
• Provide excellent customer service while making each call as efficient as possible
• Actively upsell products and services that match customer needs

Qualifications and Education Requirements

• High School diploma or general education degree (GED)
• Customer service, call center, or related customer contact experience
• Demonstrated knowledge and aptitude to use computers and related technology skillfully, including proficient typing skills
• High attention to detail
• Excellent communication skills (verbal, listening, and written)