ADT Security Services Jobs | Account Management Customer Retention Rep.

ACCOUNT MANAGEMENT & CUSTOMER RETENTION

Blue by ADT is seeking to fill openings in the Customer Retention Department for Account Specialists.

DUTIES AND RESPONSIBILITIES:

· Handle inbound customer cancellation/retention calls.

· Proactively take ownership of any customer issues and help to resolve concerns.

· Make appropriate offers to retain customers, based on the driving reason(s) for cancellation.

· Assist customers with processing product and system upgrades.

· Be willing to provide basic product and troubleshooting assistance to help resolve customer concerns.

· Execute and follow through on commitments made to customer.

· Process basic data changes and updates to customer accounts accurately and thoroughly.

· Meet performance goals to reduce churn and increase customer experience.

· Follow processes and procedures.

· Be respectful to everyone.

· Be dependable and punctual.

• High school or equivalent (Preferred)